Metaspins KYC Verification Process (Canada)
Metaspins runs KYC (Know Your Customer) checks to confirm who you are, where you live, and that the payment method used on the account belongs to you. Verification is tied to withdrawals and to certain account activity that triggers compliance checks.
- Identity (ID/Passport): Metaspins asks for a clear photo or scan of a government-issued document. Accepted options for Canadian players typically include a passport, driver’s licence, or provincial/territorial photo ID. The image must show the full document, be in colour, and match the account details (name and date of birth). If the casino requests it, you also submit a selfie (or short video) to confirm liveness and reduce stolen-ID use.
- Address proof: Metaspins asks for a document showing your full name and current residential address in Canada. Common proofs include a utility bill (electricity, water, internet), a bank statement, a property tax statement, or a government letter. The document is typically required to be recent (often within the last 90 days) and must show the issue date, issuer name, and the full address.
- Payment method: Metaspins verifies the deposit/withdrawal method to reduce chargebacks and third-party use. For cards (Visa/Mastercard), they may ask for a photo of the card with only the last 4 digits visible and the name visible; the CVV must be covered. For e-wallets, they may request a screenshot of the wallet profile page showing your name and email/ID. For Interac e-Transfer-style flows (where supported), the casino typically confirms that the payout goes to an account in your name and may ask for online banking proof of ownership (a profile screenshot showing your name, with balances and transactions hidden).
Metaspins usually triggers KYC before the first withdrawal, after a large withdrawal request, when cumulative deposits or withdrawals cross internal thresholds, when payment methods change, when you log in from a new device or location, or when account details are edited (name, email, phone, address).
Processing time depends on image quality and workload. Metaspins commonly clears straightforward checks within 24–48